Need Help?
Need assistance with Penelope's Math Cats? We're here to help!
Email: matt@onebuttonapps.com
We typically respond within 24-48 hours.
Frequently Asked Questions
How do I subscribe to unlock all math challenges?
Tap any locked (gray) math challenge, then tap "View Upgrades" to see subscription options. Follow the prompts to subscribe through the App Store.
How do I cancel my subscription?
Go to your device Settings → Apple ID → Subscriptions → Penelope's Math Cats → Cancel Subscription. You can also manage subscriptions directly in the App Store app.
My child completed challenges but progress isn't saving. What should I do?
Make sure you're not switching between different devices or Apple IDs. Progress is saved locally on each device. If problems persist, try restarting the app.
The app isn't working properly. How can I fix it?
Try these steps: 1) Close and reopen the app, 2) Restart your device, 3) Make sure you have the latest version from the App Store. If issues continue, contact us at the email above.
What ages is this app appropriate for?
Penelope's Math Cats is designed for children learning multiplication, typically ages 7-12. The app has a 4+ rating and is safe for younger children with parental supervision.
Do you collect any personal information from my child?
No, we do not collect personal information from children. We only track subscription status and locally store progress data. Please see our Privacy Policy for full details.
Can I get a refund for my subscription?
Refunds are handled by Apple through the App Store. You can request a refund by visiting reportaproblem.apple.com or contacting Apple Support directly.
Reporting Issues
When contacting us about a problem, please include:
- Your device model (iPhone, iPad)
- iOS version
- App version
- Description of the issue
- Steps to reproduce the problem
Feature Requests
Have an idea for improving Penelope's Math Cats? We'd love to hear from you! Send your suggestions to matt@onebuttonapps.com.
About One Button Apps
Penelope's Math Cats is developed by One Button Apps, focused on creating simple, educational apps for children. We believe learning should be fun, safe, and distraction-free.